General Sales Conditions
The offer and sale of the products available on the website www.royalrider.it are governed by the following General Sales Conditions, which form an integral part of the contract of purchase of any product. The submission of an order implies acceptance by the customer.
Royal Rider Stirrups Italy by DG Plast srl reserves the right to make changes at any time to these General Sales Conditions. Such changes will be effective exclusively in relation to purchase orders submitted after the date of the modification.
It is possible to purchase products from the website www.royalrider.it 24 hours a day.
By clicking on the "Submit Order" button, the customer places an order with Royal Rider Stirrups Italy by DG Plast srl. The order is to be understood, for all intents and purposes, as a contractual proposal by the customer, which Royal Rider Stirrups Italy by DG Plast srl will promptly confirm by sending an email to the email account communicated by the customer.
2. PRICE AND PAYMENTS
The prices of the products published on www.royalrider.it are inclusive of VAT and do not include any taxes, duties, and taxes that may be applicable in the country of destination of the products, where this is different from Italy, which will be borne by the customer.
Royal Rider Stirrups Italy by DG Plast srl reserves the right to modify the prices of the products offered and sold on Royal Rider Stirrups Italy by DG Plast srl at any time. Any modifications, however, are not effective with respect to customers who have already submitted the order.
As part of the order submission process, Royal Rider Stirrups Italy by DG Plast srl offers different payment methods: by credit card, through the secure Paypal system. The customer is required to indicate the payment method he/she intends to use, among those offered.
Shipping cost is €10.00 for orders below €99.99 in Italy.
Shipping cost is €20.00 for orders below €199.99 for foreign countries.
Royal Rider Stirrups Italy by DG Plast srl ships exclusively with Express Courier.
The available shipping methods are shown during the purchase process as they vary based on the type of product, availability, weight, and size of the item.
The packaging of the ordered goods is free of charge; bulky goods will be palletized and fixed in a special way. All products are shipped inside their original packaging (when used by the manufacturer). They are often placed inside a second box with additional shock-absorbing padding (bubble wrap).
Products that exceed 80kg are shipped with vehicles equipped with a hydraulic liftgate. (This service is provided only in case of shipping addresses accessible by medium/large vehicles).
4. RIGHT OF WITHDRAWAL AND RETURN
We offer a return service if the product you ordered is not to your liking or if it is the wrong size.
The return will not be considered valid if the product has been used. Royal Rider will analyze the product to ensure that it has not been used. If the product has been used, washed, or is dirty or otherwise unsuitable for return, it will not be accepted. The return shipping costs are the responsibility of the customer and you can choose the postal or courier service you prefer.
At the moment, we are unable to offer a free or prepaid return service or pickup at our expense. To execute the return, you must follow the instructions on the "Return Form" that you will find inside the package.
The form must be completed in its entirety and inserted into the package. We are not responsible for delays or missed refunds if the information provided is incorrect. Returns sent to our warehouse will be reviewed as soon as possible. We do not guarantee a specific timeframe for when returns will be reviewed, but our staff will take care of them within a few days.
All returned products must be perfectly intact, never used, and not show any signs of wear or dirt. Products that are received in unsuitable conditions will be returned to the customer at their expense.
We are not responsible for delays or losses in receiving returns. If there are any issues with the shipping of your return, you will need to contact the service you used for shipping. Address to which the package must be sent:
Royal Rider Stirrups Italy
Via Del Progresso, 2/A, 42015 Correggio RE (Italy)
Royal Rider Stirrups Italy is not responsible if the return is sent to the wrong address or one that we have not provided. We can only offer refunds and assistance for returns that have our completed return form inside the package.
Royal Rider Stirrups Italy will provide you with a credit usable on the site within 1 month, equal to the amount of your order (of the product, excluding any shipping charges that may have been incurred at the time of order).
5. WARRANTY AND ASSISTANCE
The products sold on www.royalrider.it are guaranteed by the manufacturer and are covered by the legal guarantee of conformity provided for by the Consumer Code.
If you need assistance, you can contact us by email or phone. We will be happy to provide you with all the information you need and to assist you in the best possible way.
6. APPLICABLE LAW AND JURISDICTION
The sale contract between the customer and Royal Rider Stirrups Italy by DG Plast srl is concluded in Italy and governed by Italian law. For any dispute relating to the interpretation, execution or termination of the contract, the Court of Bari shall have exclusive jurisdiction.
For any information, assistance or complaint, you can contact Royal Rider Stirrups Italy by DG Plast srl by email at the following address: firstname.lastname@example.org_contact">email@example.com_contact.